Shipping, Tax, and Duties

1. SERVICE COVERAGE AND PRODUCT GUARANTEE

  • Shipping Origin: All orders are shipped EXCLUSIVELY from our single warehouse in Taiwan.

  • Delivery Coverage: If your country is listed during the checkout process, delivery to your location is supported.

  • Product Authenticity: We guarantee all products are "original" items sourced directly from the manufacturer. We strictly refuse to sell counterfeit or dumped goods. Product origin is clearly marked on each page.

2. FREIGHT CALCULATION AND CARRIERS

  • Freight Calculation: Shipping costs are determined at checkout, calculated based on the greater value between the product's actual weight and its dimensional volume.

  • Obtain Rates: We recommend adding your items to the cart and proceeding to checkout (no payment needed) to view accurate shipping rates and service options.

  • Main Carriers:

    • Asia: Postal Air Services or EMS.

    • The Americas and Europe: Postal Air Services or EMS, along with DHL and FedEx Express.

  • Taiwan Local Service: We offer direct hotel delivery in Taiwan. Please arrange your appointment at least one week in advance.

3. ESTIMATED SHIPPING TIME

  • Important Note: The times below are estimates EXCLUDING your local customs clearance process.

REGION ESTIMATED BUSINESS DAYS SERVICE
Asia 3 – 14 days Postal Air / EMS/ DHL
The Americas 7 – 30 days Postal Air / EMS/ DHL/ FedEx
Europe 10 – 30 days Postal Air / EMS/ DHL
Rest of the World 14 – 38 days Postal Air / EMS/ DHL

 

4. CUSTOMS DUTIES AND IMPORT LIABILITY (CRITICAL)

  • Price Statement: Prices and shipping costs published on our website DO NOT INCLUDE any duties, import taxes, or local fees.

  • Liability: TBSS Taiwan is NOT responsible for, and will not refund, any charges incurred upon the arrival of our products abroad.

  • Buyer's Obligation: By placing an order with TBSS Taiwan, you agree to take full and sole financial responsibility for all associated charges incurred when importing the goods into your destination country.

These charges include (but are not limited to):

  • Import Duties and Tariffs

  • Import VAT (Value Added Tax)

  • Customs Clearance Fees

  • Warehousing/Storage Fees (due to failure to pick up)

  • Any supplementary charges levied by the local courier or customs authority.